Gnaw & Order, LLC explains here what information is collected and how it is used across the store, checkout, subscriptions, and support.

By using the site or submitting personal information, the customer acknowledges the practices described in this Privacy Policy.

Gnaw & Order, LLC may collect information such as:

• Name
• Billing address and shipping address
• Email address
• Phone number
• Order history
• Subscription details and preferences
• Payment-related information processed through Shopify or payment providers
• Customer support messages and related records
• Device, browser, IP address, and site-usage data collected through cookies, analytics tools, pixels, or similar technologies

If customer accounts are enabled, account credentials and account activity may also be collected and stored through the relevant platform systems.

Personal information may be used to:

• Process and fulfill orders
• Manage subscriptions, renewals, skips, pauses, cancellations, and account updates
• Send order confirmations, shipping updates, subscription reminders, support messages, and safety-related notices
• Respond to questions, refund requests, and customer-service issues
• Improve site functionality, product offerings, and customer experience
• Detect fraud, misuse, or suspicious activity
• Comply with legal obligations
• Send email or SMS marketing communications if the customer has opted in

Gnaw & Order, LLC operates on Shopify, and customer information may be processed through Shopify and related service providers that support storefront operations, checkout, payments, subscriptions, analytics, communications, and fraud prevention.

Depending on the tools used by the store, service providers may include payment processors, shipping platforms, email marketing providers, SMS providers, subscription-app providers, analytics platforms, customer support systems, and advertising or remarketing platforms.

Information is shared with service providers only as reasonably necessary for them to perform services on behalf of the business, support store functionality, or meet legal and operational requirements.

The site may use cookies, pixels, tags, web beacons, and similar technologies to remember preferences, keep the shopping cart functioning, understand how visitors use the site, measure campaign performance, and improve marketing and store performance.

These technologies may collect device information, browser type, pages viewed, referral sources, time spent on the site, and interactions with the store. Customers can often control cookies through browser settings, though disabling certain cookies may affect how the site functions.

Customers may choose to receive marketing emails and, if offered, SMS messages through checkout, account creation, pop-ups, or sign-up forms. Marketing consent is not required to make a purchase.

Customers can unsubscribe from marketing emails by using the unsubscribe link in the email. SMS recipients may opt out by following the instructions provided in the message, if SMS marketing is enabled.

Transactional communications, including order confirmations, shipping notices, subscription notices, service communications, and safety-related notifications, may still be sent as needed to complete services or meet legal obligations.

If a customer enrolls in a subscription, Gnaw & Order, LLC may store and use recurring-order information needed to administer that subscription, including delivery interval, billing schedule, renewal status, skipped shipments, paused periods, and cancellation status. Subscription data may be processed through Shopify and the subscription technology provider used by the store.

Gnaw & Order, LLC may retain personal information for as long as reasonably necessary to fulfill orders, manage subscriptions, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and support operational needs. Different categories of data may be retained for different periods depending on legal, operational, and platform requirements.

Personal information may be disclosed:

• To Shopify and service providers supporting the store
• To payment processors, shipping partners, and fraud-prevention providers
• To email, SMS, analytics, subscription, or support platforms used by the business
• To legal authorities or other third parties where required by law, court order, subpoena, or to protect rights, safety, or operations
• In connection with a business transaction such as a sale, merger, transfer, or reorganization, if applicable

Gnaw & Order, LLC does not sell personal information in the ordinary sense of handing over customer lists for unrelated third-party use. However, some analytics or advertising tools may involve data-sharing practices that are treated as “sharing” under certain privacy laws.

Depending on where the customer lives, privacy laws may provide rights such as access, correction, deletion, portability, or limitation of certain data uses. Customers who want to make a privacy-related request may contact support@gnawandorder.com or call (802) 589-GNAW (4629) 

Gnaw & Order, LLC may need to verify identity before completing certain privacy requests. Some data may be retained where permitted or required by law.

The site is intended for adults purchasing products for dogs and is not directed to children. Gnaw & Order, LLC does not knowingly collect personal information directly from children through the site.

Gnaw & Order, LLC uses commercially reasonable measures to help protect personal information, but no website, database, transmission, or storage system can be guaranteed to be completely secure. Customers should also take care to protect their own devices, account credentials, and communications.

The site may contain links to third-party websites, services, or content. Gnaw & Order, LLC is not responsible for the privacy practices or content of third-party sites, and customers should review those parties' own policies when visiting them.

Gnaw & Order, LLC may update this Privacy Policy from time to time to reflect changes in the store, technologies, service providers, or legal obligations. The updated version will be posted on the site with the revised effective date.

Questions or privacy requests may be directed to: