Shipping policy

• Gnaw & Order, LLC ships within the United States, including Alaska, Hawaii, and U.S. territories.
• Orders placed with incomplete or inaccurate addresses may be delayed or cancelled.
• Additional carrier fees caused by address errors may be passed through to the customer.

• Orders typically process within 1 business day.
• During high-volume periods, pre-order launches, or promotions, processing times may be slightly longer.
• Processing time is separate from carrier transit time.

• Orders may ship via USPS, UPS, FedEx, or similar services depending on order weight, destination, and service reliability.
• Standard shipping timelines are typically a set number of business days after shipment, depending on destination and carrier performance.
• Faster shipping options may be offered where available.
• Tracking information should be sent after the order is handed to the carrier.

• Shipping costs are calculated at checkout based on order contents, destination, and selected service.
• Free or discounted shipping may be offered periodically and should be disclosed clearly at checkout.

Because Gnaw & Order, LLC ships natural dog chews, customers are responsible for promptly retrieving delivered packages and storing products in a cool, dry place.

• Gnaw & Order, LLC does not control outdoor temperature or delivery conditions once an order leaves the facility.
• In warmer seasons or wet climates, customers should retrieve packages quickly to help preserve quality.

If a shipment appears delayed, lost, or damaged:

• First check tracking and confirm the shipping address used at checkout.
• If the shipment shows as delivered but cannot be found, check with household members, neighbors, building staff, or a mailroom.
• If the order is still missing or arrives with significant damage, contact Gnaw & Order, LLC within 7 days of the delivery date shown on tracking.

Depending on the Situation, Gnaw & Order, LLC may

• Assist with a carrier claim
• Offer a replacement shipment
• Provide a partial credit or other resolution