Refund policy

At Gnaw & Order, LLC, safety comes first. Because the products are edible dog chews and curated chew boxes, this policy focuses on protecting dogs, customers, and product integrity while still being fair and straightforward.

The Short Version

  • Contact Gnaw & Order, LLC within 7 days of delivery to request review for refunds, credits, or replacements.
  • Opened, used, or partially used chew products are not eligible for return.
  • Sealed, unopened items may be returned with pre-approval, at the customer's expense, for inspection and potential refund or store credit at company discretion.
  • Introductory boxes, subscription boxes, and other curated boxes are generally final sale once shipped, with limited “First Box Fit” support for new customers.

Review Window

Customers should open and inspect the order as soon as it arrives. If there is an issue, Gnaw & Order, LLC should be contacted within 7 days of the carrier's documented delivery date.

  • Requests made after 7 days are generally not eligible, except where required by law or in exceptional circumstances.
  • Prompt reporting helps maintain product safety, traceability, and the ability to address fulfillment or carrier errors.

Sealed, Unopened Items

Because natural chews are consumable products, returns are limited to sealed, unopened items reviewed on a case-by-case basis.

Sealed, Unopened Products May Be Eligible for Return If

  • The customer contacts Gnaw & Order, LLC within 7 days of delivery.
  • The item is still sealed in its original packaging, unused, and in resaleable condition.
  • The return is authorized in writing before it is shipped back.

Unless Gnaw & Order, LLC made a fulfillment error, return shipping costs are the customer's responsibility. After the returned item is received and inspected:

  • If approved, a refund or store credit may be issued for the product price, excluding original shipping, at Gnaw & Order, LLC's discretion.
  • If the item is opened, used, damaged, or not in resaleable condition, the return may be declined and no refund or credit issued.

Opened Products and Food Safety

Opened, used, or partially used chew products cannot be returned or resold for safety reasons. This includes:

  • Individual chews
  • Multipacks and bundles
  • Chew assortments inside introductory boxes and subscription boxes

Once a chew leaves Gnaw & Order, LLC, its storage, handling, and exposure cannot be verified. To protect all dogs and customers, any opened or used edible product is final sale.


When Refunds, Credits, or Replacements May Be Available

Gnaw & Order, LLC may offer a refund, store credit, or replacement in situations such as:

  • The wrong product was shipped.
  • The order arrived materially damaged in transit.
  • A sealed product appears compromised on arrival.
  • A shipment is missing items listed on the packing slip.

To Request Review, the Customer Should Provide

  • Order number
  • Photos of the product and packaging
  • A clear description of the issue